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CAS Salesforce Admin

  • Codice
  • Presentazione
  • Salesforce is a cloud-based solution that provides a 360 degree view for all departments in a company, their partners and customers. It allows you to intelligently manage client relationships in Sales, Customer Service, Marketing or Commerce in various industries. In collaboration with Accenture and Salesforce, SUPSI offer a dedicated training program on administrative features and capabilities of the Salesforce platform.
  • Obiettivi
  • The training program will help build a solid foundation in both, technical Salesforce skills and knowledge in Salesforce project methodology and delivery. It is designed to help participants learn how to customize and administer Salesforce in the context of a Salesforce project life cycle from gathering requirements, designing a solution to deploying custom configurations. Enabling participants to find ways to get the most out of the Salesforce platform. The training curriculum includes dedicated preparation for the Salesforce Administrator Certification Exam. A free voucher offered by Salesforce to attend the Salesforce Admin Certification exam is included in the course. Ref. https://trailhead.salesforce.com/help?article=Salesforce-Certified-Administrator-Exam-Guide.
  • Destinatari
  • The program is designed for professionals interested in learning the technical as well as the project delivery skills to implement and work with the Salesforce platform. The maximum number of participants is 15.
  • Requisiti
  • • good understanding of the english language as all materials and training sessions will be in English • a PC with MS Teams installed and an internet connection.
  • Certificato
  • Certificate of attendance. For those who take the entire course and pass the final exam: Certificate of Advanced Studies SUPSI in Salesforce Administration, Certificate of proven Salesforce project skills issued by the Accenture Salesforce Business Group and the Salesforce Administrator Certification.
  • Crediti di studio
  • 11 ECTS
  • Programma
  • The program will be a mix of instructor-led lectures and instructor-assisted hands-on exercises and self-study. The following topics will be covered: • Salesforce Administration & Customization: - Salesforce Overview, and Capabilities & Product Portfolio - Data Model - Salesforce Basics & Navigation - Administering the Company Profile - User Management Basics - Security and Data Access - Object Customization - Automation - Reports & Dashboards - Deployment • Salesforce Project Methodology & Delivery: - Overview of delivery approaches - Agile delivery basics - Project Planning - Requirements Management - Process Analysis - User Stories, Epics & Features - Fit/Gap Analysis - Project Stages: Design, Build, Test, Deploy - DevOps basics • Course Milestones: The course includes a hands-on project task where participants get to apply their Salesforce technical and consulting skills, successful completion will be certified by the Accenture Salesforce Business Group - Final objective of the course is the dedicated preparation for the Salesforce Administrator certification, a free voucher to take this certification exam by Salesforce is included in the course. Completion of the certification is the responsibility of the students. Ref. Salesforce Administrator Certification Exam Guide. • All materials and training sessions will be in English.
  • Durata
  • 133 lecture/hour (45 minutes each) in for 9 weeks, at most 4 days a week, at most 5 lecture/hours per day. Lecture days are from Monday to Thursday.
  • Responsabile/i
  • Prof. Roberto Mastropietro, Head of Information Technology continuing education area, DTI, SUPSI
  • Relatore/i
  • The program will be delivered by certified trainers of the Accenture Salesforce Business Group Academy.
  • Iscrizione ai corsi
  • Within March 31, 2023
  • Date
  • May, 2, 3, 4, 8, 9, 10, 11, 15, 16, 17, 22, 23, 24, 25, 30, 31, 2023 June, 1, 5, 6, 12, 13, 14, 15, 19, 20, 21, 22, 26, 27, 28, 2023
  • Orari
  • Lectures will start at 16:00 and end at latest at 20:15.
  • Luogo
  • The course will be delivered online using the MS teams platform.
  • Costo
  • CHF 5'000.00 There is a 10% discount for individual members of AFTI, AITI, ATED and itSMF.
  • Informazioni di contatto
  • roberto.mastropietro@supsi.ch
  • Informazioni
  • SUPSI Dipartimento tecnologie innovative Polo universitario Lugano, Campus Est Via La Santa 1 CH-6962 Lugano-Viganello T +41 (0)58 666 65 11 dti.fc@supsi.ch www.supsi.ch\fc
Maggiori informazioni
  • SUPSI, Dipartimento tecnologie innovative
    Polo universitario Lugano - Campus Est, Via la Santa 1
    CH-6962 Lugano – Viganello
    Tel.: +41 (0)58 666 65 11
    E-mail: dti.fc@supsi.ch